This Privacy Notice applies to all users of our services, websites, applications, features or other services anywhere in the world, unless covered by a separate Privacy Notice. This Privacy Notice applies to the following categories of individuals:

All the above subjects are referred to as “you” or “your”.

Shippers: shippers, including their employees, or individuals who send a shipment
Shipment receivers: any individual who receives a shipment
Persons showing interest in us and our services
Business partners: business partners, including their employees
Employment candidates: individuals that apply for a job with us

What is Personal Data? Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Types of Data We Process

Contact Data
Information to contact you e.g. when you use one of our services. Such as: your name, phone number, address, email address.

Profile Data
Information on your dhl profile e.g. to set your delivery preferences. Such as: your delivery preferences, order.

Shipment Data
Information enabling the pick-up and delivery of your shipment e.g. status of your shipment. Such as: your address, shipment documents, shipment no.

Survey Data
Information communicated by you to one of our employees or by filling in an online survey e.g. when you call our customer service. Such as: your name, email, phone number.

Scope of this Privacy Notice

Types of Data We Process